Integrations

Connect the systems a property already runs on, so the AI concierge can answer from live data instead of a static knowledge base — and act on it where you allow. 17 integrations are available; each page lists exactly which tools the concierge can call, and which are on by default.

Property management systems

The system of record for rooms, rates and reservations. Connecting one lets the concierge answer live availability and pricing questions, and — where the provider allows it — create and modify bookings.

CloudBedsInstalled from the Cloudbeds Marketplace. One key covers every property on the account.14 tools · API keyStayNTouchCloud PMS with broad reservation and housekeeping coverage. A payment taken in chat is written on the reservation folio.12 tools · OAuth 2.0MewsConnector API: availability, restriction-aware lowest rates and occupancy-correct quotes.12 tools · Access tokenApaleoAPI-first PMS. Broad reservation, rate and folio coverage.9 tools · OAuth 2.0Opera (Oracle)Oracle OPERA Cloud, for larger and chain properties.4 tools · OAuth 2.0 + app keyrezStreamConnected by a one-time link emailed to the property.4 tools · OAuth 2.0 (emailed invitation)ThinkReservationsLive availability with stay pricing per unit and rate type, plus rate types, daily rates, inventory, rooms, and hotel policies — a read-only ARI feed over the ThinkReservations External API.9 tools · Restricted API key (bearer, per hotel)Maestro PMSLive availability and rates over Maestro's Genomi+ XML interface: every room type and rate plan for a stay, with fees and cancellation terms. The reservation messages are built but await Maestro's certification, so booking is a hand-off to the property's booking engine.1 tool · Genomi+ API token (per property)ResNexusAvailability, rates, inventory, policies, and the booking link, read through the Availability Exchange gateway. The property adds the Maison channel in ResNexus; nothing is pasted.10 tools · Maison partner account (HTTP Basic)

Event and sales management

Group business: enquiries, function space, and sales pipelines. Connecting one lets the concierge answer questions about meeting and event space, and pass enquiries to the sales team.

STS CloudGroup sales and catering. Connected by a one-time link emailed to the property.10 tools · OAuth 2.0 (emailed invitation)EventTempleVenue and event management. Covers enquiries, bookings, catering menus, packages, and operator-side event building.10 tools · OAuth 2.0 (client credentials)

Experience management

Activities, venues and bookable experiences beyond the room. Connecting one lets the concierge describe what is on offer and take reservations for it.

Maison XOSGuest experiences beyond the room. Support is on the roadmap.Coming soon

Table management

Restaurant covers and seating. Connecting one lets the concierge check availability and book a table without leaving the chat.

Maison Table ManagementRestaurant table booking. Connected with credentials issued by Maison Apps, like any other vendor.14 tools · OAuth 2.0 (client credentials)WaiterAid / BokaBordSwedish table management (WaiterAid) with the BokaBord booking portal in front of it. Live times and table bookings for the hotel's own restaurant, with keys WaiterAid releases on the restaurant's approval.3 tools · API key, client secret and restaurant hash (issued per restaurant)

Customer relationship management

Guest profiles, marketing and loyalty. Connecting one lets the concierge recognise returning guests and keep their details in sync with the hotel's CRM of record.

HubSpotCRM, marketing and guest profiles. Support is on the roadmap.Coming soon

Payment gateways

The hotel's own card-processing account. Connecting one lets the concierge hand a guest a secure payment link for a booking, and lets staff look up what was paid. The guest pays on the gateway's hosted page — card details never pass through Maison — and the hotel stays the merchant of record.

Elavon Payment GatewayElavon's hosted payment gateway (EPG). Secure payment links for a booking, paid on Elavon's own page, with the hotel as merchant of record. One of several Elavon gateways — Converge and Fusebox are separate.21 tools · Merchant alias and secret API key (issued per merchant by Elavon)StripeStripe Connect Checkout Sessions for one-time guest payments. Creates a hosted payment page the guest opens to pay; supports authorize-now/capture-later or immediate charge per booking type.8 tools · Stripe Connect direct charges — Maison holds the platform secret key; each hotel is a connected account (acct_…). The hotel operator never pastes a Stripe key.